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Avison Young-St. Louis announces Heather Norman, a Waterloo resident, has joined the company as operations and office manager.

norman heatherNorman’s responsibilities include overseeing the financial, human resources and day-to-day operations of the firm as well as streamlining onboarding programs for new brokers and designing customized procedures for best practices.

Norman has worked in the commercial real estate industry since 1997. Before joining Avison Young-St. Louis she held both operations and administrative roles at Colliers International, Gateway Commercial, and Hilliker Corp. — all located in St. Louis.

“Heather’s attention to detail combined with innate communication and customer service skills, make her a valued asset to the group,” said Timothy C. Convy, managing director. “She will play a key role as we continue to grow the firm.”

“When a deal closes it’s rewarding to know that the team worked well together, our systems were effective, and the client is happy. I look forward to assisting our brokers as they continue to increase our client base at Avison Young-St. Louis,” Norman said.

Norman is an active volunteer for the American Heart Association where she participates in multiple projects, including managing their “Little Hats/Big Hearts” program. Under her leadership, the program of volunteers annually produce thousands of crocheted hats for women and babies at dozens of hospitals and facilities in the region.

About Avison Young-St. Louis

Avison Young calls itself the world’s fastest-growing commercial real estate services firm. It is headquartered in Toronto, Canada. The firm comprises approximately 5,000 real estate professionals in 120 offices in 20 countries.